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Testimonials
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Business and Finance
"You really added some value to our broader thinking and as a result we moved forward a long way. We left energised to make this work. We look forward to working with you and your team over the coming months"
Scott Brown, Excellence in Business, October 2010
"Triaster has been a breath of fresh air. It's ease of use encourages the end user to investigate all the steps in a process."
Duncan Fry, ING Direct, September 2010
"Would I recommend Triaster as a solution to other organisations? Yes, definitely!"
Terry Giles, ING Direct, June 2009
"Thank you for the professional service!"
Erwin Passfall, Ciba, July 2009
Scott Brown, Excellence in Business, October 2010
"Triaster has been a breath of fresh air. It's ease of use encourages the end user to investigate all the steps in a process."
Duncan Fry, ING Direct, September 2010
"Would I recommend Triaster as a solution to other organisations? Yes, definitely!"
Terry Giles, ING Direct, June 2009
"Thank you for the professional service!"
Erwin Passfall, Ciba, July 2009
Communications
"I like it. I really enjoy using it and I'm looking forward to doing even more on it"
Sue Turner, L-3 Communications - ASA, June 2009
"It's more than actually just the process maps . To me, it's making us think about a collaborative approach; really getting the right stakeholders engaged; identifying them early on; making sure they were part of the process"
"There are lots of improvements we have identified...some of them are quite significant"
"What we would really miss if we didn't have the Triaster solution is that we wouldn't be thinking in an input-output way. It's that commonality in approach, and the finished article that looks the same across all the maps, that is important to us"
Clare Morris, SiS, June 2009
"The support is very good. There's a nice Knowledge base on the intranet if I need it"
Sue Turner, L3 Communications ASA, June 2009
"Your consultant really, really fits well into the team and has a great way of eliciting requirements out of people"
"We feel we get a lots of support from the account management team"
"It's great that you can just pick up the phone and the technical people will help you out"
Clare Morris, SIS, June 2009
"The group exercises were enjoyable and the learning process was made enjoyable rather than 'death by power point"
Kathy Crabtree, The Danwood Group, November 2009
"I want to thank you for the excellent training course - it has really helped to kick start our mapping and set up our standards"
Phil Chater, Fujitsu Telecommunications, April 2009
Sue Turner, L-3 Communications - ASA, June 2009
"It's more than actually just the process maps . To me, it's making us think about a collaborative approach; really getting the right stakeholders engaged; identifying them early on; making sure they were part of the process"
"There are lots of improvements we have identified...some of them are quite significant"
"What we would really miss if we didn't have the Triaster solution is that we wouldn't be thinking in an input-output way. It's that commonality in approach, and the finished article that looks the same across all the maps, that is important to us"
Clare Morris, SiS, June 2009
"The support is very good. There's a nice Knowledge base on the intranet if I need it"
Sue Turner, L3 Communications ASA, June 2009
"Your consultant really, really fits well into the team and has a great way of eliciting requirements out of people"
"We feel we get a lots of support from the account management team"
"It's great that you can just pick up the phone and the technical people will help you out"
Clare Morris, SIS, June 2009
"The group exercises were enjoyable and the learning process was made enjoyable rather than 'death by power point"
Kathy Crabtree, The Danwood Group, November 2009
"I want to thank you for the excellent training course - it has really helped to kick start our mapping and set up our standards"
Phil Chater, Fujitsu Telecommunications, April 2009
Defence
"It was great working with your consultant. He represented Triaster most professionally and helped build enthusiasm on our team. Overall a great experience"
Sean Carey, BAE Systems, March 2010
"Absolutely key to us is business improvement. We have a big push to get our business much leaner, much more effective, much more efficient. This is the perfect tool for doing that"
"What this tool has enabled us to do is visualise all of our processes, and streamline them, and enable business improvements"
"Every time we start to map, they realise they're not doing the process correctly. This will make things leaner and more efficient and produce cost benefits for the whole business"
"We did a complete trade study of every product on the market and Triaster stood out because of its simplicity and ease of use"
John Bridger, General Dynamics, June 2009
"We've actually achieved a lot more than what we set out to do, it's been an absolute delight to work with Triaster over the last two years. It's made my job a lot easier"
"Using the system, we've managed to retire over 200 policies"
"It reduces audit time quite effectively, probably by about half"
Chris Hughes, BAE Systems, Global Combat Systems, June 2009
"The process library has helped the business understand what a business management system, and therefore quality, is all about"
Chris Hughes, BAE Systems, Global Combat Systems, May 2009
"The support from Triaster is very comprehensive. We get telephone support and email support - we get responses instantly. We're very satisfied with the support"
John Bridger, General Dynamics, June 2009
"The implementation support was excellent. There's a lot of consultation work done before the implementation so that the end users needs, and my needs as Systems Manager, are understood"
"Triaster's support has been excellent. 95% of queries are shut down within 48 hours, probably most of those within 24 hours to be fair"
Chris Hughes, BAE Systems Global Combat Systems, June 2009
Sean Carey, BAE Systems, March 2010
"Absolutely key to us is business improvement. We have a big push to get our business much leaner, much more effective, much more efficient. This is the perfect tool for doing that"
"What this tool has enabled us to do is visualise all of our processes, and streamline them, and enable business improvements"
"Every time we start to map, they realise they're not doing the process correctly. This will make things leaner and more efficient and produce cost benefits for the whole business"
"We did a complete trade study of every product on the market and Triaster stood out because of its simplicity and ease of use"
John Bridger, General Dynamics, June 2009
"We've actually achieved a lot more than what we set out to do, it's been an absolute delight to work with Triaster over the last two years. It's made my job a lot easier"
"Using the system, we've managed to retire over 200 policies"
"It reduces audit time quite effectively, probably by about half"
Chris Hughes, BAE Systems, Global Combat Systems, June 2009
"The process library has helped the business understand what a business management system, and therefore quality, is all about"
Chris Hughes, BAE Systems, Global Combat Systems, May 2009
"The support from Triaster is very comprehensive. We get telephone support and email support - we get responses instantly. We're very satisfied with the support"
John Bridger, General Dynamics, June 2009
"The implementation support was excellent. There's a lot of consultation work done before the implementation so that the end users needs, and my needs as Systems Manager, are understood"
"Triaster's support has been excellent. 95% of queries are shut down within 48 hours, probably most of those within 24 hours to be fair"
Chris Hughes, BAE Systems Global Combat Systems, June 2009
Education
"We have greater clarity about where responsibilities lie and how our processes operate."
Senior Academic, University of Bristol, September 2010
"I think the major advantage of the Triaster solution for a University setting is the consistency of practice across all processes"
"Triaster's enabled activities to be seen on all levels and that's really helped to improve processes in the University"
"It's really helping people to understand the end-to-end processes, so rather than being in their own little cocoon of activity, they can see the inputs and outputs and the effects of that on the University"
Rose Green & Brenda Williams Liverpool John Moores University, June 2009
"It cleverly does some of the jobs for you...it also allows you to add all the information you need about the maps into the application. For me that was a massive benefit"
"It is a sign of the times that the central organisation and the senior management are starting to look closely at business process and how we can improve those processes"
Linda Spinks, University of Cambridge, June 2009
"The project overall enabled a reduction in Lifelong Learning administration costs of around £60K per annum. We have used the Triaster software on this and many other projects very successfully, presenting process information in a standardised and professional way"
Claire Nuttall, University of Bristol, October 2009
"The Triaster solution has been phonemally successful at achieving our original objectives"
"We can give everyone a clearer and transparent view of how the University operates"
"We expect to expand Triaster process maps to the whole University in the coming years and look forward to continuing our relationship with Triaster"
Mark Britchford, University of Leeds, October 2008
"Working with the Triaster Solution, even at an early stage if implementation, has given us new insights into our approach to process management; and it has helped with managing the complexity of a structural review driven by process improvement imperatives"
Paul Evans, Liverpool John Moores University, February 2009
"An easy, reliable and effective tool to help with driving through process change, and with communicating ownership and responsibilities for processes"
Claire Nuttall, University of Bristol, February 2009
"We have been much impressed by the user friendly nature of the software and the quality of the advice and support provided by Triaster"
City of Westminster College
"The process software is exceptionally easy for all types of users, the support from Triaster is second to none. This really is a solution and not just a software package"
Karen Williams, University of the West of England, April 2008
"Generally as an organisation, Triaster are very supportive. Not only when we have technical issues but also if we have a question, or are stuck, and they've always responded very quickly"
"The whole community and involvement in the User Group has been really useful in terms of process mapping"
University of Cambridge, January 2010
"The Triaster team have proved themselves to be flexible and responsive and, unusually for a software company, they deal with us in plain English"
Paul Evans, Liverpool John Moores University, February 2009
"The service and support provided by Triaster staff has always been first-rate and highly professional"
Claire Nuttall, University of Bristol, February 2009
"We have received excellent support and technical assistance from Triaster since implementation"
Mark Britchford, University of Leeds, October 2008
"The support from Triaster is second to none"
Karen Williams, University of the West of England, April 2008
"We have been much impressed by the user friendly nature of the software and the quality of the advice and support provided by Triaster"
City of Westminster College, April 2008
"What part of the course did I find most useful? Everything!"
Bhavna Naker, City of Westminster College 2009
Senior Academic, University of Bristol, September 2010
"I think the major advantage of the Triaster solution for a University setting is the consistency of practice across all processes"
"Triaster's enabled activities to be seen on all levels and that's really helped to improve processes in the University"
"It's really helping people to understand the end-to-end processes, so rather than being in their own little cocoon of activity, they can see the inputs and outputs and the effects of that on the University"
Rose Green & Brenda Williams Liverpool John Moores University, June 2009
"It cleverly does some of the jobs for you...it also allows you to add all the information you need about the maps into the application. For me that was a massive benefit"
"It is a sign of the times that the central organisation and the senior management are starting to look closely at business process and how we can improve those processes"
Linda Spinks, University of Cambridge, June 2009
"The project overall enabled a reduction in Lifelong Learning administration costs of around £60K per annum. We have used the Triaster software on this and many other projects very successfully, presenting process information in a standardised and professional way"
Claire Nuttall, University of Bristol, October 2009
"The Triaster solution has been phonemally successful at achieving our original objectives"
"We can give everyone a clearer and transparent view of how the University operates"
"We expect to expand Triaster process maps to the whole University in the coming years and look forward to continuing our relationship with Triaster"
Mark Britchford, University of Leeds, October 2008
"Working with the Triaster Solution, even at an early stage if implementation, has given us new insights into our approach to process management; and it has helped with managing the complexity of a structural review driven by process improvement imperatives"
Paul Evans, Liverpool John Moores University, February 2009
"An easy, reliable and effective tool to help with driving through process change, and with communicating ownership and responsibilities for processes"
Claire Nuttall, University of Bristol, February 2009
"We have been much impressed by the user friendly nature of the software and the quality of the advice and support provided by Triaster"
City of Westminster College
"The process software is exceptionally easy for all types of users, the support from Triaster is second to none. This really is a solution and not just a software package"
Karen Williams, University of the West of England, April 2008
"Generally as an organisation, Triaster are very supportive. Not only when we have technical issues but also if we have a question, or are stuck, and they've always responded very quickly"
"The whole community and involvement in the User Group has been really useful in terms of process mapping"
University of Cambridge, January 2010
"The Triaster team have proved themselves to be flexible and responsive and, unusually for a software company, they deal with us in plain English"
Paul Evans, Liverpool John Moores University, February 2009
"The service and support provided by Triaster staff has always been first-rate and highly professional"
Claire Nuttall, University of Bristol, February 2009
"We have received excellent support and technical assistance from Triaster since implementation"
Mark Britchford, University of Leeds, October 2008
"The support from Triaster is second to none"
Karen Williams, University of the West of England, April 2008
"We have been much impressed by the user friendly nature of the software and the quality of the advice and support provided by Triaster"
City of Westminster College, April 2008
"What part of the course did I find most useful? Everything!"
Bhavna Naker, City of Westminster College 2009
Engineering
"The processes ensure we are working together to deliver production consistently and safely."
Vince Santostefano, Woodside Energy, Australia, September 2010
"Now I can be confident that I can find the information I need and find it quickly"
Stephanie Brozicevich, Woodside Ltd, Australia, September 2010
"It's really refreshing to find a company and a software product pushing the boundaries, and best of all listening and using their customer base to help develop their product"
Mike Carter, Balfour Beatty Utility Solutions, June 2009
"For a Quality Team, having a process-based approach to auditing is a very big step forward"
John Matthews, Balfour Beatty Utility Solutions, June 2009
"The process library helps understanding at all levels of the business of how its proceses work and interlink, helping us understand how to move the business forward"
Martin Denton, Fugro GEOS, May 2009
"Triaster is web-based, can be remotely accessed and you can get up and running very quickly"
Maurice Scarratt, Fugro GeoConsulting Ltd, May 2009
"I am grateful to Triaster for taking such a proactive stance in bringing its customers together not only for support and development reasons, but the inspiration we gain from others' experiences"
Kerry Ann Christelow, Skanska, June 2009
Vince Santostefano, Woodside Energy, Australia, September 2010
"Now I can be confident that I can find the information I need and find it quickly"
Stephanie Brozicevich, Woodside Ltd, Australia, September 2010
"It's really refreshing to find a company and a software product pushing the boundaries, and best of all listening and using their customer base to help develop their product"
Mike Carter, Balfour Beatty Utility Solutions, June 2009
"For a Quality Team, having a process-based approach to auditing is a very big step forward"
John Matthews, Balfour Beatty Utility Solutions, June 2009
"The process library helps understanding at all levels of the business of how its proceses work and interlink, helping us understand how to move the business forward"
Martin Denton, Fugro GEOS, May 2009
"Triaster is web-based, can be remotely accessed and you can get up and running very quickly"
Maurice Scarratt, Fugro GeoConsulting Ltd, May 2009
"I am grateful to Triaster for taking such a proactive stance in bringing its customers together not only for support and development reasons, but the inspiration we gain from others' experiences"
Kerry Ann Christelow, Skanska, June 2009
IT
"From little acorns...it's been a great partnership all along the line"
"The product itself continues to be innovative and a one-of-a-kind product"
"The feedback's been very positive from people in the field using our maps. Processes and process mapping is a pretty dry, boring topic for most people, but actually they've been incredibly impressed. So even the non-believers are becoming believers now"
"Triaster are extremely responsive, helpful & customer focused. I felt a valued customer from the get go and still feel like that today"
"Your consultants had tips and tricks on how to do things right that were incredibly helpful"
Stan Julien, Microsoft, June 2009
"I wanted to tell you how wonderful it was to have such a talent as your consultant here to help us in our employment of Process Navigator at Microsoft. Not only were they talented, but their attitude and work ethic made it very pleasurable to work with them, as well as making them an invaluable member of our team"
"Thanks for the hard work and support already given us and promised as we move forward"
Bruce Dibble, Wimmer Solutions/Microsoft, April 2009
"The product itself continues to be innovative and a one-of-a-kind product"
"The feedback's been very positive from people in the field using our maps. Processes and process mapping is a pretty dry, boring topic for most people, but actually they've been incredibly impressed. So even the non-believers are becoming believers now"
"Triaster are extremely responsive, helpful & customer focused. I felt a valued customer from the get go and still feel like that today"
"Your consultants had tips and tricks on how to do things right that were incredibly helpful"
Stan Julien, Microsoft, June 2009
"I wanted to tell you how wonderful it was to have such a talent as your consultant here to help us in our employment of Process Navigator at Microsoft. Not only were they talented, but their attitude and work ethic made it very pleasurable to work with them, as well as making them an invaluable member of our team"
"Thanks for the hard work and support already given us and promised as we move forward"
Bruce Dibble, Wimmer Solutions/Microsoft, April 2009
Public Sector
"We didn't seriously entertain any other product because Triaster's way of selling themselves; not in a commercial way but in a customer support way; and the way they presented the developments that would be coming out, which they have delivered; made us believe that it was the product that would actually work for us"
"It's giving our staff access to easily understood process, whereby they can see what they want. It equally links them to our documentation, because everything is available in two or three clicks"
Graham Smith, Ansbury, June 2009
"If you can drag and drop, you can use Triaster"
Michelle Weaver, Somerset County Council, May 2009
"Triaster is so easy to use, dragging and dropping onto a stencil, you can produce an effective map within minutes"
"One of the main benefits of having used Triaster is identifying where excessive costs are. Being able challenge these processes which in turn has not only produced more efficient and cost effective processes but also assisted in users taking ownership of their processes"
Michelle Weaver, Somerset County Council, January 2009
"Whenever I use the Help Desk, whenever I phone up; I'm always pleased with the quality of the response"
Graham Smith, Ansbury, June 2009
"I have always found Triaster to be extremely helpful and friendly, both in their customer approach and their support – which is excellent"
Michelle Weaver, Somerset County Council, January 2009
"It's giving our staff access to easily understood process, whereby they can see what they want. It equally links them to our documentation, because everything is available in two or three clicks"
Graham Smith, Ansbury, June 2009
"If you can drag and drop, you can use Triaster"
Michelle Weaver, Somerset County Council, May 2009
"Triaster is so easy to use, dragging and dropping onto a stencil, you can produce an effective map within minutes"
"One of the main benefits of having used Triaster is identifying where excessive costs are. Being able challenge these processes which in turn has not only produced more efficient and cost effective processes but also assisted in users taking ownership of their processes"
Michelle Weaver, Somerset County Council, January 2009
"Whenever I use the Help Desk, whenever I phone up; I'm always pleased with the quality of the response"
Graham Smith, Ansbury, June 2009
"I have always found Triaster to be extremely helpful and friendly, both in their customer approach and their support – which is excellent"
Michelle Weaver, Somerset County Council, January 2009
Triaster Events
Triaster Conference, October 2010
"I found the whole conference very informative and enjoyable. In my role I get invited to many such events. I would say that your event was the best run by far"
Morris & Spottiswood
"I really enjoyed the more interactive approach"
ING Direct
"I came away very enthused"
Openfield
"The organisation and planning of the whole event was excellent. Thank you for a great event"
Xtrac Ltd
"An excellent event, really well organised and great fun!"
University of Bristol
"Great job by the Triaster team, best conference I have ever attended anywhere!"
General Dynamics
"I've taken ideas to feedback to my manager, to explain ways in which using Triaster can benefit our team"
Somerset County Council
"Very informative from meeting other users and the updates on features from Triaster"
General Dynamics
"10 out of 10 for putting on a top notch conference"
University of Kent
"I thought all aspects of the conference organized by the Triaster team was excellent"
DALSA, canada
"I found the whole conference very informative and enjoyable. In my role I get invited to many such events. I would say that your event was the best run by far"
Morris & Spottiswood
"I really enjoyed the more interactive approach"
ING Direct
"I came away very enthused"
Openfield
"The organisation and planning of the whole event was excellent. Thank you for a great event"
Xtrac Ltd
"An excellent event, really well organised and great fun!"
University of Bristol
"Great job by the Triaster team, best conference I have ever attended anywhere!"
General Dynamics
"I've taken ideas to feedback to my manager, to explain ways in which using Triaster can benefit our team"
Somerset County Council
"Very informative from meeting other users and the updates on features from Triaster"
General Dynamics
"10 out of 10 for putting on a top notch conference"
University of Kent
"I thought all aspects of the conference organized by the Triaster team was excellent"
DALSA, canada
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